Monday, 30 November 2020

Peer Support Line

Peer Support Line


Feeling lonely, sad or in distress?


Are you looking for resource information? 


Just want to talk or be heard?



Have you ever tried contacting a peer support line? 


Introducing the Western Mass Peer Support Line:


By phone every day, 7pm to 11pm until end of August, 2020. As of September, the line will resume its former hours of 7 to 9pm, Monday through Thursday, and 7 to 10pm Friday through Sunday.

Call: 888.407.4515


Please note: For several months during the COVID pandemic, we have also offered a Text PSL. Unfortunately, that was a temporary support that was unfunded and added as an additional connection point during quarantine. We have had to conclude that support, though hope to be able to add it back in the future when we are able to fund it!




What is a a peer support line?

A peer support line (sometimes referred to as a ‘warmline’) is a phone line that you can call or text during a designated set of days and hours to:

  • Get support
  • Ask about resources
  • Connect with another person who can relate or has ‘been there’
  • Just talk


As opposed to a crisis line that is answered by a clinician and focuses on whether or not you may qualify for hospitalization or respite, a peer support line is answered by a trained peer supporter who has their own first-hand experience (with a psychiatric diagnosis, trauma, extreme or altered states, etc.) and who is there to talk and offer support.


Frequently asked questions about the Western Mass Peer Support Line






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