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Monday, 21 August 2017
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Accessing Afiya


The most commonly asked question we hear about Afiya is
'how do I refer someone,' or 'how do I get in?'

 

We don't use 'referral' language, but the process for accessing Afiya is pretty straight forward.  As we say about so many things, it's a conversation.

If you are someone who is interested in staying at Afiya, give us a call.  We'll share with you some information about what Afiya offers, as well as what isn't available.  We'll ask you what's going on for you in the moment and how you hope Afiya might be helpful.  Then we'll talk through how the fit works for you and for the house, and together, we'll make a decision. 

 

Here's about what you can expect from start to finish:

  • You call Afiya and inquire about staying there.
  • If there's not space, the person you're speaking with will let you know that and will offer to talk with you about other potential resources.
  • If there is space, the person you're speaking with will give you an overview of the process and ask you if you are comfortable sharing a little bit about what's going on for you in the moment.
  • During the course of the conversation, you will be offered an opportunity to ask questions and will be provided some basic information about what to expect at Afiya.
  • You will also be asked what you are hoping your stay at Afiya would look like.
  • Once you and the person you're speaking with feel like you're both satisfied with the information that has been shared with one another, they will ask you for your thoughts on whether or not Afiya still seems like a good fit for you.
  • At that point, the person you're speaking with will bring a third person into the converastion.  (This is NOT intended to be a time when two people go off and talk about you behind a closed door.  Instead, this is just intended as a back-up to make sure that all questions have been asked and enough information has been given in both directions and that everyone is fully supported in their role.)
  • If there are any follow up questions or clarifications, they will be asked at this time.
  • You will then talk through a decision together about coming into the house.
  • If you will not be coming to the house, you will be offered an opportunity to talk about other potential resources.
  • If you will be coming to the house, then you will have the opportunity to talk through a plan for coming to Afiya (time, how you'll get there, etc.) and reminders of what to bring (clothes, personal care items, preferred food items, etc.)


If you're a provider, family member or friend of someone who you think should come to stay at Afiya, we will talk with you briefly and answer any general questions you might have.   However, we wont be able to talk with you about anyone other than yourself and your own curiosities.  In order to talk about someone's particular situation, we will need to speak to that person directly.

The number to reach Afiya is (413) 570-2990.  Please do be aware that we may not always be able to answer the phone if we're on another call or spending time with people in the house.  Just try back in a bit and we'll answer as soon as we can.


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